![]() ![]() ![]() Thank you for bringing your concerns to our attention. Dear MrsH***, Roman"> Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Woodwind & Brasswind orderThe information that you have been provided thus far is accurate we are out of stock on this particular model and we are awaiting a shipment from YamahaDue to the volume in which Woodwind & Brasswind sells instruments (both in the U.Sand internationally) our shipments from the manufacturer can be quite largeThough your local music store can get a single saxophone within a weeks’ time, we often have hundreds of one particular model that are due to come in from our supplierFulfilling larger orders does take a bit more time If we had this instrument to send to you immediately, we most definitely wouldIf you are in need of the instrument right away, I would advise looking at other models in the Yamaha linePerhaps we have a different item that is available right awayIf there’s something else you’re interested in, I would be happy to look into expediting the shipment to you so that you may receive it as quickly as possible At this time, we are unable to send you an item that we do not have in stock and that we do not produce ourselvesUnfortunately, we are at the mercy of our manufacturers and are required to wait until a shipment is delivered to usWoodwind & Brasswind has placed an order with Yamaha for the YTS-62III and we are awaiting its arrival to our distribution centerI have reached out to Yamaha to see if they can provide a more accurate estimated time of arrival for us, and would be happy to provide you with a timeframe once I hear back from them In the meantime, if you have any other questions or concerns, please do not hesitate to contact me W Customer Service Supervisor I am rejecting this response because:W, I received and email on February 20th, stating that the Tenor Sax is being shipped to us - which we are looking forward too, and we hopeit arrives soonI understand that there are situation and times when an instrument won't be available, but a different brand or style of Saxwas not what we wanted or were looking forIf that was the case we would of placed an order for a different style or brand weeks ago, and notwaited as long as we have for this order to be fulfilled and shipped This is the second Sax that we are buying for our daughter, and perher band director this Sax should last her the rest of her lifeConsidering it is a professional Tenor Sax, and also considering the amount of money we are spending on this Sax, we want to get her the best Sax and what is going to last her a lifetimeI believe, customers would be much more understanding/patience if your customer service improved greatlyNot receiving a return email, or phone calls that I was promised on more that one occasion from your sales associates, would have avoided this complaint to the Conducting business in this matter will not guarantee you loyal or return customers unfortunatelyAs I stated I am glad the Sax is on it's way, but I am still disappointed in your customer service and even your responseto my complaint Regards, H*** ![]()
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